Electronic Signature at the Point of Sale of the Oberösterreichische Volkskreditbank

Linz / Austria 

Customers at the VKB can now sign electronically when making withdrawals and deposits. 

In the first phase, electronic signatures were introduced as standard for application at transaction counters; this was to further optimize in-branch operations with the help of automated and electronic processes.  

The first phase includes web-based, on-premises architecture and the use of signature tablet PCs.
 

Uncomplicated project with fast transition from pilot to real operation 

Due to the high transaction figures, the outstanding cost-benefit ratio was already apparent in the upstream business case analysis. 

After existing processes and systems at the transaction counter were analyzed, applications with high volumes were identified that should be made available in the first phase. After a problem-free pilot operation, the solution could now be transferred to real operation.
 

Volkskreditbank AG 

With around 600 employees in 29 branches, it offers mid-level private, private banking, and corporate customers professional advice. The regional bank was founded in 1873 as a cooperative and is managed today as a stock corporation. The sole shareholder is the Volkskredit Verwaltungsgenossenschaft, which has thousands of members.